Privacy policy.

Effective Date: 1 Jan 2025

At Reboot, your privacy matters. We’re committed to protecting your personal data and being transparent about how we collect, use, and store it. This policy outlines what information we collect, why we collect it, and how we handle it — no jargon, no bullshit.

1. Who We Are

Reboot is a UK-based fitness company delivering group training, online coaching, and performance programs.

Website: https://www.reboot.training

Email: [Insert your contact email]

Data Controller: Gary Kerr (Founder)

2. What Data We Collect

We only collect what we need to deliver world-class service and improve your experience:

Personal Information

  • Name

  • Email address

  • Phone number

  • Emergency contact (for in-person sessions)

  • Home address (only if purchasing physical items)

Health & Fitness Data

  • Health declarations (e.g. PAR-Q forms)

  • Training goals, injuries, preferences (from onboarding forms or coaching check-ins)

Technical & Usage Data

  • IP address

  • Device type

  • Browser type

  • Site usage (via cookies & analytics)

Payment Details

  • Processed securely via third-party providers (e.g. Stripe, GoCardless)

  • We don’t store your full card or bank details

3. How We Use Your Data

We use your data to:

  • Deliver Reboot services and coaching

  • Communicate important updates (class changes, billing, programs)

  • Send marketing (only with your consent)

  • Monitor site performance and improve user experience

  • Comply with legal obligations

4. Legal Basis for Processing

We process your data under:

  • Contract: To provide services you’ve signed up for

  • Consent: For marketing and optional communications

  • Legal Obligation: For tax, health & safety

  • Legitimate Interests: To grow and run our business effectively

5. Data Sharing & Third Parties

We never sell your data.

We only share it with trusted services we use to operate Reboot:

  • Stripe / GoCardless – payment processors

  • Google / Meta / Mailchimp / Sendy – marketing & communication tools

  • Web developers / IT support – for maintenance and security

  • Coaching team – for personalised programming

All third parties are vetted and GDPR-compliant.

6. Data Storage & Security

Your data is stored securely in encrypted databases or GDPR-compliant platforms.

We:

  • Restrict access to authorised personnel only

  • Use SSL encryption across our website

  • Regularly update systems and software

7. Data Retention

We only keep your data as long as necessary:

  • For active members: while you’re using Reboot

  • For legal compliance: up to 7 years (e.g. payment records)

  • For marketing: until you unsubscribe

You can request deletion at any time.

8. Your Rights

You have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Object to marketing

  • Withdraw consent at any time

  • Lodge a complaint with the ICO (UK regulator)

Email us at info@reboot.training to exercise any of these rights.

9. Cookies

We use cookies to improve site performance, track analytics, and remember preferences.

You can control cookies in your browser settings.

10. Changes to This Policy

We review and update this policy regularly.

We’ll notify you of any major changes via email or on the website.

Last updated: 1 June 2025

Questions?

Drop us a line at info@reboot.training if you’ve got any questions.

We’ll respond fast, clear, and no runaround.